MATCH HOSPITALITY
SHAKIRA EUROPEAN RESIDENCY CONCERTS (MADRID)
HOSPITALITY SALES REGULATIONS
1 Purpose and Applicability of the Sales Regulations
1.1 These Sales Regulations outline the terms and conditions which apply to, and govern, the sale and use of Hospitality Packages for the Shakira European Residency Concerts taking place in Madrid, Spain between 18 September 2026 and 11 October 2026. These Sales Regulations are applicable between MATCH Hospitality Europe SLU, registered in Commercial Registry of Madrid, Section 8, Sheet M-835743, Registration 4th, Tax Identification Number B75349092, and the Applicant and/or Customer.
1.2 Each Applicant acknowledges and agrees that, by signing a MATCH Hospitality order form (“Order Form”) and delivering it to MATCH Hospitality in the manner described in the Order Form, it confirms that the Applicant has read, understood and agrees to be irrevocably bound by these Sales Regulations, and that it agrees to be irrevocably and unconditionally bound by these Sales Regulations and the Terms and Conditions.
1.3 MATCH reserves the right to amend the manner in which it sells Hospitality Packages and reserves the right to amend these Sales Regulations from time to time. Each Sales Agreement will be governed by the Sales Regulations in force at the date on which the applicable Order Form is signed by the Applicant. MATCH may also at any time and without notice change the scope, pricing and availability of future Hospitality Package product offerings.
1.4 All capitalised terms used in these Sales Regulations shall have the meaning ascribed to them in Clause 16.
2 Order Forms
2.1 Each Applicant is responsible for the delivery of its signed Order Form to MATCH in a complete, undamaged and unaltered state with all information fields completed clearly, legibly and accurately. Incomplete, damaged or illegible Order Forms may be rejected by MATCH. MATCH shall not be responsible or liable in any way to the Applicant or any third party for signed Order Forms which are lost, misplaced or whose delivery to MATCH is delayed, for reasons not attributable to MATCH.
2.2 In respect of each Order Form received by MATCH (whether from any corporate or other legal entity), MATCH shall be entitled to rely on the signature applied to the Order Form as evidence that the relevant signatory party has full legal authority to sign on behalf of the Applicant and that, if applicable, all relevant approvals have been obtained.
2.3 MATCH reserves the right in its sole discretion to impose a limit on Hospitality Packages which an Applicant may purchase whether by reference to (i) quantities, (ii) package type, category series or location and/or (iii) monetary value.
3 Sales Agreement
3.1 A binding sales agreement (“Sales Agreement”) shall come into force between the Applicant and MATCH when MATCH at its discretion elects to approve an Order Form and sends to the Applicant (who is now a Purchaser for the purpose of these Sales Regulations) a confirmation of purchase (“Confirmation of Purchase”).
3.2 Each Sales Agreement shall consist of, and incorporate the terms of:
(i) the Order Form;
(ii) the Product Description;
(iii) these Sales Regulations;
(iv) the Ticket GTCs; and
(v) the Venue Rules or other applicable rules put into place by MATCH.
Any other samples, drawings, descriptive matter or advertising issued by MATCH or MATCH Sales Agent, and any illustrations or descriptions of the Hospitality Packages contained in MATCH’s catalogues or brochures are issued, displayed or published for the sole purpose of giving an approximate idea of the Hospitality Packages, and shall not, under any circumstance, constitute an offer or public offer by MATCH. They shall not form part of the Sales Agreement or have any contractual force.
3.3 Tickets are sold subject to the Ticket GTCs, which are effective at the time of your transaction.
3.4 You acknowledge that certain additional terms and conditions specific to the event itself, which may include, but are not limited to, the Ticket GTCs and the Venue Rules (which cover venue entry requirements, health and safety protocols, prohibited items, and other attendance-related rules), may not be finalised at the time of your purchase of the Hospitality Package. By purchasing the Hospitality Package, you expressly agree that these Ticket GTCs and the Venue Rules will be provided to all Customers closer to the date of the event.
3.5 Upon finalisation, the Ticket GTCs and the Venue Rules will be communicated to you using the contact details provided at purchase. Your attendance at the Event will constitute your full acceptance of these the Ticket GTCs and the Venue Rules. If you do not agree to the finalised the Ticket GTCs and the Venue Rules, you may cancel your Hospitality Package and request a full refund within 14 days of our notification, provided the ticket has not been used and the event has not yet occurred. Your right to cancel under this clause ceases after this 14-day period or upon your attendance at the event, whichever occurs first.
3.6 By completing your Hospitality Package purchase, you confirm your understanding and agreement to the process outlined above, including the subsequent provision of the Ticket GTCs and the Venue Rules and your obligation to review and accept them prior to attendance. This constitutes a binding agreement for the purchase of your Hospitality Package, subject to your express right of cancellation as described herein.
3.7 MATCH has, in certain territories, appointed MATCH Sales Agents to assist in the identification of Customers and in concluding agreements for the sale of Hospitality Packages. The Customer acknowledges and agrees that no MATCH Sales Agent has the power or authority to formally accept or commit MATCH to any sale of Hospitality Packages (whether on its own account or on behalf of MATCH), to make any representations, commitments, promises, guarantees, warranties or undertakings on behalf of MATCH, or to bind MATCH in any way.
3.8 The Sales Agreement represents the sole and complete statement of the respective rights and obligations of MATCH and the Customer with regard to the sale by MATCH and purchase by Customer of the Hospitality Packages. The Sales Agreement supersedes and extinguishes any and all other oral and/or written correspondence, representations, understandings, negotiations, arrangements, proposals, sales materials and agreements relating to the purchase of the Hospitality Packages which are the subject of the Order Form.
3.9 All sales of Hospitality Packages under a Sales Agreement are final and binding on the Customer, subject only to the Customer's express rights of cancellation or refund as set out in these Sales Regulations. Unless expressly provided otherwise in these Sales Regulations (including, but not limited to, Clause 4.4, Clause 14, and any other applicable statutory consumer rights), all payments made by Customers in connection with Hospitality Packages are non-refundable.
3.10 Subject to Clause 2.3 above, the sale of certain Hospitality Packages may (where expressly stated) include an opportunity for the Customer to purchase certain additional Hospitality Packages in the same or a different category and at the same or alternative locations in the Venue. Any such opportunity will be strictly subject to availability and MATCH’s formal written agreement.
3.11 Within 7 days of the date of MATCH issuing its Confirmation of Purchase to the Customer, MATCH may terminate and cancel the Sales Agreement, for operational or logistical reasons that prevent the proper execution of the Sales Agreement, on written notice to the Customer and refund to the Customer all sums paid by the Customer under the Sales Agreement
3.12 All sales of Hospitality Packages are final.
4 Hospitality Packages
4.1 The scope of the services and benefits made available to the Customer by MATCH in respect of each Hospitality Package will be outlined in the Order Form and in the Product Description. Customers may not, following the conclusion of the Sales Agreement, request substitutions for, or alterations to, any Hospitality Package services and benefits.
4.2 The Customer accepts and acknowledges that the scope of the Hospitality Package services and benefits made available to it under the Sales Agreement, including any seat location, may be subject to such changes as may reasonably be required for technical, production, operational, safety, security or organisational reasons, or by MATCH from time to time. MATCH shall notify the Customer of any material changes as soon as reasonably practicable.
4.3 The Customer and each of its Guests are required to bring with them, on the applicable day, the type of Ticket applicable to the relevant Hospitality Package, valid identification and, if applicable, the Hospitality Access Pass to enable them to access a seat to view the Event and to access the Hospitality Facilities, together with any additional or alternative document, pass or form of identification that are notified to the Customer in order for the Customer and each of its Guests to access such seats and Hospitality Facilities.
4.4 Customers who require special assistance (such as wheelchair seating and/or wheelchair access to Hospitality Facilities and/or the Venue) must notify in writing MATCH prior to the acquisition of a Hospitality Package. In the event that any Customer, following execution of a Sales Agreement, subsequently wishes to provide a Hospitality Package to a person who requires any such facilities, the Customer shall notify MATCH as soon as reasonably practical and MATCH will use reasonable efforts to provide such facilities (subject to availability).
4.5 Customer voluntarily enters the Sales Agreement acknowledging that the Hospitality Package price is an all-inclusive price, which includes Tickets, food, beverage and other services that are not capable of being separately priced or sold as individual servings.
4.6 Subject to the Product Description, the Customer acknowledges and agrees that parking passes (i) are subject to availability and final confirmation by MATCH (ii) must be specifically requested in writing by the Customer and (iii) will, unless MATCH determines otherwise (at its sole discretion), be allocated on the basis of one (1) automobile space per Event for no more than every four (4) Hospitality Packages purchased per Event or one (1) bus space per Event for every forty (40) Hospitality Packages purchased per Event.
5 Payment
5.1 The price of the Hospitality Package is set out in the Order Form and confirmed in the invoice issued by MATCH to the Customer (the “Price”). The Order Form shall detail any VAT and/or other consumption or applicable local tax, fees or dues which will be due and payable by the Customer.
5.2 Payment of one hundred per cent (100%) of the Price, together with all applicable VAT and/or other applicable taxes, fees or dues, shall be due and payable immediately upon receipt by the Customer of the invoice issued by MATCH. The Customer shall pay all invoices in full without set-off, counterclaim, deduction or withholding, except as required by applicable law.
5.3 Payment of 100% of the Price, together with all applicable VAT and other taxes, fees or charges, shall be due immediately upon receipt by the Customer of the invoice issued by MATCH. The Customer shall pay all invoices in full without set-off, counterclaim, deduction or withholding except as required by applicable law.
5.4 Payments must be received in full in the currency identified in the Order Form, unless otherwise agreed in writing by the parties. Unless otherwise agreed by MATCH, any and all bank, payment, currency conversion, currency exchange control, credit card charge or other charges incurred in connection with any payment obligation outlined in Clause 5.2 above will (to the extent permitted by law) be the sole responsibility of, and be borne by, the Customer in addition to the price of the Hospitality Packages.
5.5 All sales of Hospitality Packages are final and binding on the Customer, subject only to the Customer's express rights of cancellation or refund as set out in these Sales Regulations. Unless expressly provided otherwise in these Sales Regulations (including, but not limited to, Clause 4.4, Clause 14, and any other applicable statutory consumer rights), all payments made by Customers in connection with Hospitality Packages are non-refundable.
5.6 If any monies which are due and payable pursuant to Clause 5.2 are not received by MATCH in full by the applicable due date, MATCH may upon giving notice to the Customer, in addition to all other remedies available to it at law:
(i) terminate the entire Sales Agreement, or, alternatively, revoke its acceptance as regards the entire Sales Agreement;
(ii) terminate the Sales Agreement in respect of a certain number of specified Hospitality Packages only, or, alternatively, revoke its acceptance as regards the Sales Agreement in respect of a certain number of specified Hospitality Packages only;
(iii) immediately and without further notice make available for sale to third parties each Hospitality Package which is the subject of any termination / revocation;
(iv) retain, as a partial compensation for administrative costs and damages, a portion of any amount paid by the Customer as at the date of such termination / revocation, provided such retention is proportionate to the actual damages suffered by MATCH due to the non-payment;
(v) charge the Customer interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this Clause 5.6(v) will accrue each day at the legal rate of money (interés legal de dinero) as defined by Spanish law from time to time, plus two (2) percentage points (2%) per annum, or such other rate as may be permissible under applicable Spanish consumer law, but in no event exceeding the maximum rate permitted by Spanish law for consumer contracts;
(vi) terminate or suspend any of MATCH’s obligations under the Sales Agreement; and/or
(vii) claim for all further losses and costs suffered by MATCH as a result of non-payment and/or late payment.
MATCH retains the right to claim damages which are in excess of the amounts specified above.
5.7 MATCH reserves the right to refuse to process payments in respect of Applicants with a prior history of questionable charges or where MATCH reasonably believes a sale may result in a breach of the Sales Agreement. MATCH may carry out such checks as it considers appropriate before processing a credit or debit card payment for security purposes. As part of such checks, MATCH may disclose personal data to third parties for the purposes of carrying out these security checks and the Customer expressly consents and authorises MATCH to disclose its personal data to authorized third parties for the purposes of carrying out these security checks. The basis for this processing lies in Match's legitimate interest in preventing fraud in transactions. The Applicant acknowledges and agrees that MATCH will not be liable for any damages resulting from its decision not to process a payment. The Customer has the right to withdraw its consent at any time on written notice to MATCH. For more detail regarding this processing of personal data by MATCH, the Customer shall refer to MATCH’s Privacy Notice available at https://www.concerts.match-hospitality.com/privacy-policy.
6 Delivery of Hospitality Package Components
6.1 Where the Hospitality Packages include Tickets, the Customer acknowledges and accepts:
(i) the e-Tickets will be emailed to the Customer;
(ii) Tickets may be displayed on a mobile electronic device with a clear, legible screen, printed in portrait mode (vertical) on blank white A4 paper or provided a physical hard copy tickets. In all cases, the Ticket must be presented in a way that allows for clear scanning of the barcode or QR code. Any Ticket that is partly displayed, soiled, damaged, illegible, or cannot be successfully scanned may not be considered valid for entry;
(iii) For security and verification purposes, the Customer and their Guests will be required to present a valid, government-issued photographic identification document (such as a National ID Card, Passport, or Foreigner's Identity Card/NIE) upon entry to the Venue, along with their Tickets. Failure to present valid identification matching the Ticket details may result in refusal of entry. Personal data from identification documents will be processed in accordance with MATCH's Privacy Notice (https://www.concerts.match-hospitality.com/privacy-policy) and applicable Spanish data protection laws.
6.2 Where the Hospitality Packages include physically pre-printed (non-PDF) Tickets and/or, if applicable, Hospitality Access Passes (which are not required to be collected at the Venue) and/or parking passes these will be (as MATCH shall determine acting reasonably):
(i) delivered to the address stated in the Order Form, or to a different address in Spain subsequently notified in writing by the Customer and duly acknowledged in writing by MATCH by a method of MATCH’s choice no later than two (2) weeks before the first day of the Event (to the extent that this is reasonably possible); or
(ii) made available for collection by the Customer from MATCH in accordance with policies to be established by MATCH and notified to the Customer.
The Customer acknowledges and agrees that the delivery or the availability for collection, of Hospitality Package components is subject to the Customer having complied in full with all elements of the Sales Agreement.
6.3 MATCH will not be responsible or liable in any way to a Customer or any third party as a result of any late delivery of a Hospitality Package which arises as a result of a failure of and/or interruption to any delivery services.
6.4 MATCH will not deliver Hospitality Packages to post office boxes, unless agreed otherwise in writing by MATCH on a case-by-case basis. The Customer is required to provide a full street address including Zip/post code (where applicable) as well as the name and contact details of an individual which has been authorised to take delivery of the Hospitality Packages. It is the Customer's responsibility to arrange for an authorised representative to be present at the delivery address to take delivery of every Hospitality Package and to notify MATCH of any change in the proposed delivery address.
6.5 If the Customer has not received the Ticket, Hospitality Access Pass and all other applicable Hospitality Package components at such time indicated in Clause 6.2 (i), it is the sole responsibility of the Customer to immediately notify MATCH in writing.
6.6 Any physical Ticket, Hospitality Access Pass or parking pass (if applicable) which has become damaged in any way after delivery to, or collection by, the Customer and is, as a consequence, unreadable, may not be accepted for admission to, or use at, the Venue and/or Hospitality Facility. It is the sole responsibility of the Customer to notify MATCH or a MATCH Sales Agent, in writing, in the event that any paper Ticket, Hospitality Access Pass or parking pass (if applicable) is delivered or collected in a damaged condition. In the absence of any such notification, the relevant Ticket, Hospitality Access Pass or parking pass (if applicable) will be deemed to be undamaged at delivery or collection.
6.7 To the extent permitted by the applicable law (including consumer rights if and when applicable), MATCH and/or MATCH Sales Agents shall not be responsible or liable in any way to a Customer or any third party for any lost, stolen, damaged, destroyed, forgotten or mutilated Ticket, Hospitality Access Pass or parking passes (if applicable) or other Hospitality Package component once received or collected by the Customer.
6.8 MATCH reserves the right to determine whether to issue replacement Hospitality Access Passes, paper Tickets or parking passes (if applicable) in the event of any occurrence of the circumstances outlined in Clauses 6.5, 6.6 and/or 6.7, and to determine the conditions which may apply to any such replacements. MATCH reserves the right to determine the conditions which shall apply to the replacement Hospitality Access Passes, paper Tickets or parking passes (if applicable) in the event of any occurrence of the circumstances outlined in Clauses 6.5, 6.6 and/or 6.7.
7 Hospitality Services
The Customer acknowledges and accepts that:
(i) access to the Venue and/or Hospitality Facilities is strictly limited to the day in respect of which a Hospitality Package has been purchased, and to the times indicated by MATCH;
(ii) the delivery of all hospitality services and benefits in connection with a Hospitality Package are subject to applicable laws;
(iii) MATCH retains the right to amend the scope of the Hospitality Facilities and hospitality services and benefits applicable to any Hospitality Package, provided that MATCH provides the Customer with replacement hospitality services and benefits of substantially similar or better quality and value; and
(iv) access to Hospitality Facilities will be limited to Customers and Guests who are in possession of Hospitality Access Passes.
8 Ticket GTCs and the Venue Rules
8.1 Subject to and in accordance with Clause 3, the Ticket GTCs, the Venue Rules and these Sales Regulations each form an integral part of the Sales Agreement. The Customer agrees to comply, and shall procure that each of its Guests complies, with the Ticket GTCs, the Venue Rules and these Sales Regulations, in each case as applicable to the relevant Event.
8.2 The Customer further agrees to ensure that its Guests fully comply with the Ticket GTCs, the Venue Rules and these Sales Regulations and remains primarily liable to MATCH for any non-compliance. It is the Customer's responsibility to notify to each individual Guest in writing of the requirements of the Ticket GTCs, the Venue Rules and these Sales Regulations and to procure full compliance with the same by its Guests.
8.3 For the avoidance of doubt, all of the terms and conditions reflected in the Ticket GTCs and these Sales Regulations with respect to the Venue to which a Customer or Guest gains access through the use of a Ticket shall also apply to the Hospitality Facilities, in so far as is relevant, to which the Customer or Guest gains access through the use of Hospitality Access Pass on the specific day.
8.4 Any measures taken or imposed with respect to any Event, any Ticket or the Venue shall apply to the Customer and/or its Guests. By way of illustration only, if any Ticket is cancelled or a Customer or Guest is expelled from, or refused entrance to, the Venue and/or the Hospitality Facilities as a result of a violation of the Ticket GTCs, the Venue Rules or these Sales Regulations or as result of any action authorised pursuant to any law or by-law, the Customer and/or the Guest may (without prejudice to any other rights or remedies MATCH may have) lose all rights pursuant to its Hospitality Package(s) (including the Ticket component), with no right of refund where the violation constitutes a material breach of contract or an unlawful act, and the loss of refund is proportionate to the breach. MATCH retains the right to claim damages from the Customer for any losses and costs suffered as a result of such non-compliance, beyond any amounts forfeited.
8.5 The locations of seats for specific Ticket categories for Events at the Venue are determined regulated under the Ticket GTCs. MATCH shall not be responsible or liable in any way to a Customer and/or any Guests in relation to any complaints regarding locations of seats provided the locations of such seats correspond with the correct Ticket category for the particular Event at the Venue. Product category and seat allocation decisions will not become final while any Venue construction/renovation projects are on-going. Any drawings included as part of the Product Description and therefore approximate depictions, not actual and should not be considered definitive. Each Venue and Event will be configured differently.
9 Data
9.1 The Customer agrees that it shall comply with MATCH’s directives with regard to the provision of individual data for Guests. The Customer shall provide MATCH, immediately following any request by MATCH and/or any third party authorised, with full details relating to its identity and the identity of each of its Guests, including the Guest’s name, nationality and date of birth and email address. Furthermore, the Customer agrees, if requested by MATCH, to provide each of its Guests with the Ticket specifically allocated, by Ticket number or by block, seat or row number, to such Guest.
9.2 MATCH is the controller of the Customers' and its Guests' personal data provided to MATCH. MATCH collects and processes personal data where necessary for the performance of the Sales Agreement, to comply with legal obligations, or for its legitimate interests (such as security), and will obtain consent where legally required for specific purposes. MATCH undertakes that the processing of personal data is carried out in compliance with all applicable laws (including but not limited to the General Data Protection Regulation and the Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights).
9.3 Where data is requested from Customers and Guests by MATCH and/or any third party authorised by MATCH for their own purposes, the latter act as controllers of the data processing, by determining the means and purposes of such processing. The Customers and Guests must, therefore, refer to the relevant Privacy Notices available on their respective websites.
9.4 Notwithstanding that MATCH acts as independent data controller with respect to data processing for which each determines the means and purposes of the processing, MATCH will act as data controller for the execution of the Sales Agreement. You can consult the Event's privacy policy at the following link: at hospitality.madring.com/en/privacy-policy/ AND hospitality.madring.com/es/privacy-policy/
9.5 The data supplied under Clause 9.1 is necessary for the processing of the Customers and Guests Hospitality Packages' orders and the performance of associated services. In some cases, such data are also necessary for MATCH to comply with its legal obligations. In the absence of such data, MATCH will not be able to proceed with the Hospitality Packages delivery. In the event that the Customer fails to provide such data, MATCH reserves the right (without prejudice to any other rights or remedies MATCH may have) to withhold delivery of the Hospitality Packages until such data is provided, to cancel the relevant Hospitality Package(s) and/or to refuse entrance to the Venue and/or any Hospitality Facility to any Customer or Guest for which data has not been provided, with no right to any refund where the failure to provide data is a material breach of contract and the loss of refund is proportionate to the breach. Any Ticket and any other component of a Hospitality Package(s) thus cancelled may be made available for re-sale by MATCH.
9.6 MATCH may carry out access controls at the Venue. In the event that a Customer or Guest attempts to use a Hospitality Package at the Venue and/or Hospitality Facility and the personal details of such Customer or Guest do not match the data provided in respect of such Hospitality Package, MATCH expressly reserves the right to cancel the relevant Hospitality Package(s) and/or to refuse entrance to the Venue and/or Hospitality Facility to the Customer or Guest, with no right to any refund where the mismatch constitutes a material breach of contract (e.g., suspected fraud) or an unlawful act, and the loss of refund is proportionate to the breach. Any Ticket and any other component of a Hospitality Package(s) may be made available for re-sale by MATCH.
9.7 In their capacity as data subjects, Customers and Guests hold certain rights with regards to the processing of their personal data by MATCH, including the right to be provided with information regarding the processing. In this respect, MATCH will process their personal data in accordance with MATCH Privacy Policy (current version of this Policy is available at hospitality.madring.com/en/privacy-policy/ AND hospitality.madring.com/es/privacy-policy/).
9.8 The personal data provided to MATCH will, subject to applicable law, be used, processed, stored, shared with any third party authorised pursuant to these Sales Regulations and transferred to third parties designated by MATCH (located both within and outside of Spain and Switzerland) in accordance with MATCH Privacy Policy (current version of this Policy is available on request or at https://www.concerts.match-hospitality.com/privacy-policy) and for purposes relating to: (i) Hospitality Package sales and allocation procedures, (ii) any relevant safety and security measures, and (iii) rights protection measures in connection with the Event.
9.9 Applicants may update, correct or amend their personal data by contacting MATCH in writing. If an Application is cancelled or MATCH rejects the Applicant’s offer to purchase the Hospitality Packages, the Applicant may request deletion of its personal data provided in connection with the Application Form by contacting MATCH in writing.
9.10 In case Hospitality Packages are bought by, lawfully allocated to or otherwise issued by way of contract to a legal entity, the legal entity will have to ensure that it has: (a) informed the individuals benefiting from the Hospitality Packages whose personal data is required, of the processing of their data, the purposes of the processing, the recipients of such data and their rights with respect to such data; (b) informed the individuals benefitting from the Hospitality Packages that MATCH is the controller of their personal data, and (c) obtained from them their express consent, where requested.
10 Prohibition on the Resale and Transfer of Hospitality Packages
10.1 Except where explicitly agreed by MATCH, the Customer is prohibited from:
(i) conducting any re-sale, exchange or other transfer (other than the provision to a Guest) of any Hospitality Package, Ticket, Hospitality Access Pass, parking pass (if applicable) or other benefit or service provided in connection with a Hospitality Package, whether for any value of any kind or otherwise, including, without limitation, in connection with any separate transaction with any third party under which any value of any kind is transferred to the Customer in connection (whether direct or indirect) with the provision by the Customer of any Hospitality Package; and
(ii) acting, purporting to act, or advertising its ability to act, as an agent, facilitator or representative of a third party for the purchase, or purported purchase, of Hospitality Packages (or any component of a Hospitality Package) by the third party.
10.2 Hospitality Packages may only be used by the Customer itself or by its Guests to which the Customer provides the Hospitality Packages.
10.3 The Customer shall ensure that none of its Guests resell, exchange or otherwise transfer, whether in whole or in part and whether for value or otherwise, any Hospitality Package, Ticket, Hospitality Access Pass, parking pass (if applicable) or other benefit or service provided in connection with a Hospitality Package, and that all Guests are informed in writing of this prohibition.
10.4 For the avoidance of doubt, any Customer or Guest who is entitled to use any component of a Hospitality Package must be the same person as the Customer or Guest who uses each of the corresponding components of the relevant Hospitality Package.
10.5 At no stage will a Guest become a party to the Sales Agreement or be entitled to any recourse against MATCH under the Sales Agreement.
11 Use of Hospitality Packages
11.1 The Customer expressly acknowledges and agrees that the purchase of a Hospitality Package does not grant the right to or permit the Customer and/or its Guest(s) to exercise, any marketing, advertising or promotional rights with respect to the Event or any Event rights holder or any ancillary events operated by MATCH, artist or official participating in the Event, MATCH or any other affiliated body or event.
11.2 The Customer shall not and shall ensure that each of its Guests shall not, hold itself out as a sponsor of, or otherwise associate itself or its name in any manner whatsoever with, any Event or any ancillary event operated by any Event rights holder, any artist or official participating in the Event, an Event rights holder, MATCH or any other affiliated body or event.
11.3 The Customer shall not, and shall ensure that each of its Guests shall not, before, during and after the Event:
(i) use a Hospitality Package or any component thereof for any marketing, advertising or promotional purposes including, but not limited to, use as a prize in competitions, games, lotteries, sweepstakes, or any other similar activity;
(ii) conduct any promotional, advertising or marketing activity in connection with the Event or any ancillary event operated by any Event rights holder, artist official participating in the Event, an Event rights holder, MATCH or any other affiliated body or event; or
(iii) conduct any activity which MATCH reasonably believes may lead to an association between the Customer and/or its Guest and the Event or ancillary event operated by MATCH, artist or official participating in the Event, Event rights holder, MATCH or any other affiliated body or event.
11.4 The Customer shall not, and shall ensure that each of its Guests shall not, develop, use or register any name, logo, trademark, symbol service mark or other mark (including without limitation the official name and logo of the Event) which may be inferred by the public as identifying with an Event rights holder, the Event, including the words “Shakira”, “Estadio Shakira” “Shakira European Residency”, “MATCH Hospitality” or any other term used in any language to identify the Event, MATCH or the Event rights holder or any similar indicia or derivation of such terms in any language.
11.5 The Customer shall not and shall ensure that each of its Guests shall not, bring or cause to have brought any promotional, advertising or commercial items of any kind into the Venue or Hospitality Facility, including any banner, sign or leaflet for the purposes of display or distribution. By way of illustration only, the Customer and each of its Guests shall refrain from wearing, at the Venue or any Hospitality Facility, any clothing or materials which prominently features the name and/or logo and/or any other trademark of the Customer and/or its Guest(s) and which is intended to be worn as part of a group wearing the same or similar clothing in a way which MATCH or Event rights holder may regard as the conduct of a promotional, advertising or commercial activity contrary to the terms of this Sales Agreement and that may affect the environment of the event.
11.6 The Customer shall not and shall ensure that each of its Guests shall not, promote, sell, display or distribute any promotional, advertising or commercial items or services at the Venue or Hospitality Facility, such as, without limitation, any drinks, food, souvenirs and clothing and flyers. All such items are subject to removal or confiscation by MATCH or, at the entrance of and within a Hospitality Facility, by MATCH, and any person engaging in such activities is subject to ejection from the Venue and/or Hospitality Facility.
11.7 The Customer agrees and acknowledges that any violation by Customer and/or its Guests of the terms relating to the use of Hospitality Package pursuant to Clauses 11.1 to 11.6 above represents a material breach of these Sales Regulations by Customer. In such case:
(i) MATCH is entitled to terminate with immediate effect the Sales Agreement pursuant to Clause 14.2 below;
(ii) MATCH is entitled to exercise its rights pursuant to Clauses 14.3 and 14.4 below; and
(iii) the Customer agrees and acknowledges to be directly liable to MATCH for any direct and indirect damages suffered as a result of such material breach, provided such damages are foreseeable and directly attributable to the Customer’s or Guest’s violation, and without prejudice to any other rights or remedies available at law.
12 Acceptance of Risk, Limitations on Liability, Customer and Guest Responsibilities
12.1 The following limitations of liability apply with respect to all Hospitality Package components, including, but not limited to, Tickets.
12.2 THE CUSTOMER SHALL NOT BE ENTITLED TO ANY RECOURSE AGAINST MATCH IN RELATION TO ANY HOSPITALITY PACKAGES SOLD PURSUANT TO THE SALES AGREEMENT, EXCEPT IN CASES WHERE SUCH LIABILITY ARISES DIRECTLY FROM ACTS OR OMISSIONS ATTRIBUTABLE TO MATCH.
12.3 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE CUSTOMER AND EACH GUEST (IN ITS OWN NAME AND ON BEHALF OF ANY MINORS USING A HOSPITALITY PACKAGE BOUGHT BY IT) ACCEPTS ALL RISKS AND DANGERS WHICH IT MAY FACE OR ENDURE WHILE ATTENDING THE EVENT OR PARTICIPATING IN ANY HOSPITALITY ACTIVITY AND WAIVES ANY CLAIMS AGAINST MATCH RELATING TO SUCH RISKS AND DANGERS. THE CUSTOMER AND EACH GUEST (IN ITS OWN NAME AND ON BEHALF OF ANY MINORS USING A HOSPITALITY PACKAGE BOUGHT BY IT) ACCEPTS THAT THERE ARE RISKS TO ITS PERSONAL SAFETY OR PROPERTY LOSS ON THE WAY TO OR FROM AND OUTSIDE OF OR WITHIN THE VENUE AND THE OTHER SITES. NOTHING IN THIS PARAGRAPH IS INTENDED TO REQUIRE A CUSTOMER OR GUEST TO ACCEPT RISKS OR DANGERS FROM, OR WAIVE RIGHTS TO DAMAGES ARISING FROM, THE GROSS NEGLIGENCE OR WILFUL MISCONDUCT OF MATCH.
12.4 MATCH AND THE MATCH SALES AGENTS HAVE INDEPENDENT ROLES AND RESPONSIBILITIES IN CONNECTION WITH THE EVENT. WHILE EACH PARTY IS RESPONSIBLE FOR ITS OWN ACTS AND OMISSIONS, MATCH REMAINS RESPONSIBLE TO THE CUSTOMER FOR THE OVERALL PROVISION OF THE HOSPITALITY PACKAGE AS SET OUT IN THE SALES AGREEMENT, SUBJECT TO THE LIMITATIONS OF LIABILITY IN THIS CLAUSE 12.
12.5 SUBJECT TO CLAUSE 12.6 BELOW AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, MATCH SHALL BE LIABLE TO THE CUSTOMER AND/OR ANY GUEST FOR DIRECT DAMAGES SUFFERED AS A RESULT OF A BREACH OF THE SALES AGREEMENT OR ITS NEGLIGENCE, PROVIDED SUCH DAMAGES ARE FORESEEABLE AND DIRECTLY ATTRIBUTABLE TO MATCH. MATCH SHALL NOT BE LIABLE FOR ANY DAMAGES THAT ARE UNFORESEEABLE OR ARISE FROM CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL.
12.6 NOTHING IN THE SALES AGREEMENT WILL AFFECT THE STATUTORY RIGHTS (INCLUDING CONSUMER RIGHTS IF AND WHEN APPLICABLE) OF ANY CUSTOMER OR GUEST OR EXCLUDE OR RESTRICT ANY LIABILITY FOR DEATH OR PERSONAL INJURY ARISING FROM THE NEGLIGENCE OR IMPROPER CONDUCT BY MATCH, THE MATCH SALES AGENTS OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
12.7 THE CUSTOMER AND EACH GUEST IS RESPONSIBLE FOR THE PROPER USE OF ITS TICKET AND/OR HOSPITALITY ACCESS PASS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE CUSTOMER SHALL BE LIABLE TO MATCH AND THE MATCH SALES AGENTS FOR ANY DIRECT AND FORESEEABLE DAMAGES SUFFERED AS A RESULT OF:
(i) ITS MISUSE OF A TICKET AND/OR HOSPITALITY ACCESS PASS BY THE CUSTOMER OR THEIR GUEST; OR
(ii) A MATERIAL VIOLATION OF THE TICKET GTCS, THESE SALES REGULATIONS, THE VENUE RULES AND/OR ANY OTHER RELEVANT LAWS OR BY-LAWS BY THE CUSTOMER OR THEIR GUEST; OR
THE CUSTOMER SHALL BE RESPONSIBLE FOR ENSURING THAT ANY GUEST COMPLIES WITH THESE TERMS AND ACKNOWLEDGES THAT SUCH NON-COMPLIANCE MAY LEAD TO LIABILITY FOR DIRECT AND FORESEEABLE DAMAGES CAUSED.
12.8 THE CUSTOMER AND EACH GUEST IS RESPONSIBLE FOR THEIR PERSONAL ARRANGEMENTS CONNECTED TO THE HOSPITALITY PACKAGES (INCLUDING, WITHOUT LIMITATION, TRAVEL AND ACCOMMODATION) AND SUCH ARRANGEMENTS ARE ENTERED INTO BY THE CUSTOMER AND EACH GUEST AT THEIR OWN RISK AND MATCH SHALL NOT BE LIABLE FOR ANY COSTS OR LOSSES RELATING TO SUCH ARRANGEMENTS SUFFERED BY THE CUSTOMER AND ANY GUESTS.
12.9 AN INHERENT RISK OF EXPOSURE TO COMMUNICABLE DISEASES EXISTS IN ANY PUBLIC PLACE WHERE PEOPLE ARE PRESENT, INCLUDING VENUE PROPERTY. COMMUNICABLE DISEASES CAN BE EXTREMELY CONTAGIOUS THAT CAN LEAD TO SEVERE ILLNESS, TEMPORARY AND PERMANENT DISABILITY, AND DEATH. PRE-EXISTING RISK FACTORS SUCH AS UNDERLYING MEDICAL CONDITIONS AND ADVANCED AGE MAY MAKE CERTAIN INDIVIDUALS PARTICULARLY VULNERABLE. BY ENTERING ANY HOSPITALITY FACILITY OR VENUE, THE CUSTOMER CONFIRMS THAT IT AND EACH OF ITS GUESTS VOLUNTARILY ASSUME ALL RISKS RELATED TO THE EXPOSURE. THE CUSTOMER FURTHER ACKNOWLEDGES AND ACCEPTS THAT IT AND EACH OF ITS GUESTS WILL FOLLOW ANY AND ALL RULES AND/OR PROTOCOLS THAT MATCH MAY IMPLEMENT THROUGHOUT THE EVENT IN ORDER TO ATTEMPT TO REDUCE THE SPREAD OF OR THE RISK OF CONTRACTING THE COMMUNICABLE DISEASE AND THAT THE INABILITY OR UNWILLINGNESS TO COMPLY WITH SUCH RULES AND/OR PROTOCOLS SHALL NOT ENTITLE THE CUSTOMER OR ITS GUESTS TO A REFUND OR ANY OTHER FORM OF COMPENSATION.
13 Unforeseen Circumstances and Insurance
13.1 The Customer acknowledges that live entertainment events are inherently subject to change. MATCH does not control and shall not be responsible for the artistic content, production, staging or performance of the Event, including, without limitation, the identity or participation of any supporting artist or performer, the set list, songs performed, running order, duration of the performance, production elements, staging, choreography, sound or lighting, or any other artistic, creative or production decision relating to the Event. No representation, warranty or guarantee is given by MATCH as to any such matters, and dissatisfaction with the artistic content, quality, duration or nature of a performance shall not, of itself, entitle the Customer to any refund, compensation, price reduction or other remedy.
13.2 If an Event is postponed, rescheduled, relocated or otherwise materially changed as a result of a Force Majeure Event, a decision or requirement of the headline artist, promoter, Venue operator, competent authority or other relevant third party, or any other circumstance beyond the reasonable control of MATCH, MATCH shall use reasonable efforts to arrange for the corresponding Hospitality Package, or substantially equivalent hospitality services and benefits, to be provided in connection with the postponed, rescheduled or relocated Event. MATCH reserves the right, where reasonably necessary, to make alterations to the date, start time, Venue, location, Hospitality Facilities, programme or other arrangements relating to the Hospitality Package, provided that any replacement hospitality services and benefits are, so far as reasonably practicable, of a substantially equivalent standard.
13.3 If an Event is cancelled in its entirety and is not rescheduled, or if the Customer is unable to receive all or part of the Hospitality Package as a result of circumstances beyond the reasonable control of MATCH, MATCH shall refund the Customer the proportionate value of those elements of the Hospitality Package which are not provided. If the entirety of the Hospitality Package is cancelled and no corresponding or replacement services or benefits are provided, MATCH shall refund the Price paid by the Customer, subject to any deduction permitted by applicable law for costs demonstrably incurred by MATCH which are unrecoverable from its suppliers and directly attributable to the cancelled Hospitality Package. To the fullest extent permitted by applicable law, any refund payable under this Clause shall constitute the Customer's sole remedy arising from such cancellation.
13.4 For the avoidance of doubt, an Event shall not be considered cancelled, defective or improperly performed merely because the Event or performance differs from the Customer's expectations or from any advertisement, promotional material, previous performance or anticipated programme, including as a result of changes to the set list, songs performed, supporting artists or acts, staging, production, running time, performance format, choreography or other artistic, creative or production elements, provided that the headline artist performs the relevant Event. Nothing in these Sales Regulations shall exclude or restrict any rights or remedies which cannot lawfully be excluded or restricted under applicable law.
13.5 The Customer is responsible for arranging, and is strongly recommended to obtain, appropriate insurance in respect of risks associated with its purchase and attendance at the Event, including, where appropriate, travel, accommodation, cancellation and other associated costs. MATCH shall not be responsible for any travel, accommodation or other ancillary arrangements separately made by the Customer, except to the extent that liability cannot lawfully be excluded.
14 Termination
14.1 In the event that any Customer fails to ensure that MATCH receives, in full any amount due and payable, MATCH reserves the rights specified in Clause 5.6, including, without limitation, the right to terminate the Sales Agreement in full or in part.
14.2 The Customer agrees and acknowledges that, in the event of a violation of any term of the Ticket GTCs, these Sales Regulations, the Venue Rules or any other relevant regulations, rules, laws or by-laws, MATCH shall, in addition to all other rights and remedies that MATCH may have, retain the right to:
(i) terminate the Sales Agreement in whole or in part;
(ii) render null and void any applicable Hospitality Access Pass;
(iii) enforce the MATCH’s right to cancel and/or rescind the Ticket(s) comprised in the Hospitality Package;
(iv) refuse entry into the Venue and/or any Hospitality Facility to the offending Customer and/or Guest, or eject the Customer and/or Guest from the Venue and/or Hospitality Facility;
(v) file suit to enforce the Sales Agreement and claim damages, if appropriate; and/or
(vi) notify governmental authorities of a violation of the provisions of the Ticket GTCs, these Sales Regulations, Venue Rules, and/or the relevant regulations, rules, laws or by-laws that correspond to violations of applicable criminal or other laws.
14.3 The Customer agrees and acknowledges that, in the event of a violation of any term of the Ticket GTCs, or the Venue Rules or any other relevant laws or by-laws, MATCH shall retain the right to:
(i) cancel and/or rescind any Ticket being part of the Hospitality Package; and/or
(ii) refuse entry into the Venue and/or any Hospitality Facility to the offending Customer and/or Guest or eject the Customer and/or Guest from the Venue and/or Hospitality Facility.
14.4 The Customer agrees and acknowledges that:
(i) MATCH remains entitled to terminate, in whole or in part, the Sales Agreement if MATCH has exercised any of its rights set out in Clause 14.3 above; and
(ii) MATCH remains entitled to cancel and/or rescind the Ticket(s) comprised within the Hospitality Package if MATCH has exercised any of its rights set out under Clause 14.2 above.
14.5 In addition to laws applicable in other countries, the Spanish government may enact laws or regulations that make it a criminal offence to transfer and/or use Tickets or Hospitality Access Passes in violation of the Ticket GTCs, these Sales Regulations, the Venue Rules, or any other relevant laws or by-laws. Customers and their Guests are advised to obtain information about applicable laws relating to Tickets and Hospitality Access Passes.
14.6 Further to other termination rights granted under the Ticket GTCs and the corresponding right to cancel Hospitality Packages reflected in these Sales Regulations, MATCH shall have the right to cancel any Hospitality Package in the event of:
(i) any insolvency, bankruptcy filing or liquidation of the Customer;
(ii) the appointment of an administrator in respect of the Customer;
(iii) the Customer entering into an arrangement with its creditors; or
(iv) any other event which may give rise to the reasonable belief that the Customer will not be able to complete the full payment of the Hospitality Package purchase price;
provided that any such events occur prior to receipt by MATCH of the full purchase price of the Hospitality Package.
In the event of termination due to the Customer's material breach, MATCH shall be entitled to retain any payments made by the Customer only to the extent that such retention represents a proportionate compensation for the actual damages suffered by MATCH (including demonstrable administrative and cancellation fees and production costs directly attributable to the breach). MATCH may claim for any additional proven damages suffered as a result of the Customer's material breach that exceed the amounts retained.
15 Miscellaneous
15.1 Should any provision(s) of these Sales Regulations or the Sales Agreement be declared void, ineffective or unenforceable by any competent court, the remainder of the Sales Regulations and the Sales Agreement will remain in effect as if such void, ineffective or unenforceable provision(s) had not been contained.
15.2 The Sales Agreement (together with its component parts) has been drafted in English and Spanish. Both versions are equally authentic.
15.3 Certain provisions of the Ticket GTCs and these Sales Regulations may be restated in a condensed format so that they may be printed, respectively, within the confined space allocated on the back of each Ticket and the Hospitality Passes. In the event of any doubt regarding the scope or meaning of the condensed provisions of the Ticket GTCs as located on the reverse side of any Ticket and these Sales Regulations as located on the reverse side of any Hospitality Passes, the full terms of the Ticket GTCs and these Sales Regulations will apply and will prevail over the condensed provisions.
15.4 MATCH reserves the right to refuse the purchase of Hospitality Packages by Applicants who are identified as being prohibited from any such purchase.
15.5 If there is any inconsistency between the provisions of these Sales Regulations and the Ticket GTCs with respect to any matter pertaining to the use of a Ticket at the Venue, the Ticket GTCs shall apply and will prevail over the terms of the Sales Regulations, provided that this does not prejudice any rights of the Customer expressly granted in Clause 4 of these Sales Regulations.
15.6 The Sales Agreement will be governed by, and interpreted in accordance with, the substantive laws of Spain.
15.7 To the fullest extent allowed by applicable law, and in the absence of amicable settlement through the process outlined in Clause 15.9, any disputes arising out of or in connection with the Sales Agreement shall be subject to the exclusive jurisdiction of the courts of the city of Madrid (Spain).
15.8 Clauses 15.9 to 15.15 are applicable only if and when Spanish consumer law applies.
15.9 In the event of a dispute between MATCH and the Customer, an amicable settlement shall be sought prior to any legal action. To this end, the Customer is asked to contact MATCH customer services (contact details are set out in Clause 15.14 below) and provides his/her last name, address, email, and where appropriate the order number.
The Customer is informed that he/she is also permitted to seek assistance from an accredited consumer dispute resolution body or mediator for the amicable resolution of disputes concerning the execution of this Sales Agreement. To facilitate this, MATCH recommends the Customer utilize the services of consumer dispute resolution bodies officially listed in Spain, which can be found via the official list of consumer dispute resolution entities maintained by the European Commission at the following link: https://ec.europa.eu/consumers/odr/.
15.10 The consumer mediator may be able to examine a dispute only if MATCH customer services have not replied in a satisfactory manner to the client's written complaint.
15.11 The consumer mediator will not be able to examine a dispute if: (i) the request is clearly ungrounded or abusive; (ii) the dispute has been previously examined or is being examined by another mediator or a court; (iii) the Customer has filed the request to the mediator more than one year after sending the written complaint to MATCH; or (iv) the dispute does not fall within its jurisdiction.
15.12 The Customer's request should contain the following elements in order to be processed as quickly as possible:
(i) full name, postal, email and telephone contact details of the Customer, and the full contact details of MATCH; and
(ii) a brief explanation of the facts and proof that the Customer has first tried to resolve the dispute directly with MATCH without success prior approaching the mediator.
15.13 For any information or questions, the Customer may contact MATCH Customers Services email: concerts@match-hospitality.com.
15.14 The European Commission also provides an online dispute resolution platform at the disposal of the Customer for disputes such as the Customer may have with MATCH, which can be found at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.
15.15 The Customer is responsible for ensuring compliance with these Sales Regulations by their Guests. The Customer shall be liable to MATCH and its respective officers, directors, employees, representatives, or agents for any direct and foreseeable damages, including reasonable legal expenses, resulting from or directly attributable to:
(i) a material breach of these Sales Regulations by the Customer or their Guest;
(ii) any unlawful act conducted by the Customer or any of its Guests which causes damage; or;
(iii) any activity conducted by the Customer or any of its Guests which infringes the intellectual property rights of MATCH.
15.16 A notice under or in connection with the Sales Agreement must be in writing and must be delivered personally or sent by overnight mail delivery service or by PDF attached to an email to the party due to receive the notice. MATCH’s address fax and email details are those specified in the Confirmation of Purchase. The Applicant’s address, fax and email details are those specified in the Order Form. Either party may amend such details by written notice to the other party.
15.17 The Sales Agreement shall not be amended or modified, and no provision hereof shall be deemed to have been waived by either party, except by a written instrument signed by both MATCH and the Customer.
16 Definitions
“Applicant” means any legal entity or individual that submits an Order Form or otherwise applies to purchase one or more Hospitality Packages prior to MATCH's acceptance of that application in accordance with Clause 3.
“Event”. means each individual Shakira concert or performance forming part of the Shakira European Residency Concerts to be held at the Venue in Madrid, Spain between 18 September 2026 and 11 October 2026 (inclusive), together with any related entertainment or activities taking place at the Venue in connection with that concert or performance, and “Events” means all such concerts and performances collectively.
“Customer” means any legal entity or individual duly identified in the Order Form, which has acquired a Hospitality Package.
“Force Majeure Event” shall mean a storm, earthquake, flood or other act of God, war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war or strife, riot, national state of emergency, plague, any pandemic and/or epidemic, act of terrorism, rebellion, strikes, lock-outs or other industrial disputes, any epidemic or pandemic, acts of governments, or other prevailing authorities, or any other similar or related event which is beyond the control of MATCH.
“Guest” means any individual invited by the Customer and to whom a Customer provides a Hospitality Package which has been sold to the Customer by MATCH.
“Hospitality Access Pass” means the pass, badge, wristband or other device which may be issued entitling the holder (being only the Customer or a Guest) to access Hospitality Facilities.
“Hospitality Facility” means any location or facility either offsite or at the site of the Venue to which Customers and Guests are admitted, by virtue of the rights afforded by a Hospitality Package, to enjoy the provision of official Event hospitality services and benefits.
“Hospitality Package”. means any official hospitality package comprising a Ticket and certain hospitality benefits and services to be provided at a Hospitality Facility in connection with an Event. Where stated in the Product Description, Hospitality Packages may include additional services or benefits expressly identified therein, but otherwise do not include services or benefits provided other than at a Hospitality Facility, such as (without limitation) ground transportation, air travel or accommodation services.
“MATCH” means Match Hospitality Europe, S.L.U. (formerly known as Global Gruala, S.L.U., whose corporate name change is pending registration in the Commercial Registry), a limited liability company of Spanish nationality, with registered office at Calle Suero de Quiñones, 34-36, 28002, Madrid, duly registered with the Commercial Registry of Madrid and with Tax Identification Number (N.I.F.) B-75349092.
“MATCH Sales Agent” means any third-party sales agent appointed by MATCH to provide certain sales services to MATCH in connection with the sale of Hospitality Packages.
“Product Description” means the description of each Hospitality Package, or series of Hospitality Packages which are the subject of any Order Form.
“Sales Agreement” means the agreement between MATCH and the Customer for the purchase of Hospitality Packages, as more fully described in Clause 3.
“Sales Regulations” means these regulations governing the sale and use of Hospitality Packages.
“Ticket” means any ticket (in whatever form MATCH may decide including paper ticket or e-ticket) which is issued by MATCH (or a third party authorised) and which entitles its holder to access the Venue and to seat within a specific area of the Venue (but which may not guarantee a designated seat location) on the date specified on the ticket.
“Ticket GTCs” means the terms and conditions applicable to the sale, issue, holding and use of Tickets for the Event, as issued by or on behalf of the relevant ticketing provider and/or Event promoter and as amended or updated from time to time, which are binding on any person purchasing, holding or using a Ticket, including any Ticket forming part of a Hospitality Package.
“Venue” means the venue or premises at which the relevant Event is scheduled to take place, together with such areas within or immediately surrounding such venue as are subject to the control, rules or regulations of the Venue operator for the purposes of the Event.
“Venue Rules” means the rules, regulations and bylaws of the Venue, which set out the terms of each guests’ access to the Venue, as may be updated from time to time.